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托福成绩decline 解决过程
寄托天下 2005-12-20 17:04 浏览9579次
ETS终于重新release我的T了,下边简单讲讲整个过程。[b][b]11.19日,电话送分,用信用卡,6所;[b][b]11.23日,通过重打电话发现我的TOEFL unavailable;[b][b]11.23-11.26 穷打T的人工电话0016097717100,没人接,(后来有人说是因为thanks giving, 老外放假了),真受不了;犹豫在没有收到通知前要不要给他们寄钱。[b][b]11.23日,发EMAIL,询问此事(但有给他们写信的经历,没有15天他们是不会回的,后来证明也是如此);[b][b]11.29日,熬过一个周末后,终于在没有他们的通知的情况下,把$114+$20通过汇票用UPS(从上海到ETS,¥222)递过去,并通过网上查询,11.30,10:00 UPS 将汇票递到ETS手中(仅用一天不到的时间,当然他们用了时间差);[b][b]11.30日,再次发信询问此事,并告之money order已经送过去;[b][b]11.30-12.6日 苦苦等待。。。。[b][b]12.6日,终于等到ETS的回信(第一次的),说我的信用卡被decline了,没有说明原因,并要求寄$134, 并且不能再用信用卡,如下:[b]Thank you for contacting the TOEFL Program[b][b]Dear Examinee,[b][b]Regarding your inquiry: [b][b][b]Our records indicate that the US$114.00 credit card payment you [b]submitted to the TOEFL program was declined. Your score record is on hold and [b]no additional services will be processed until your account is paid in [b]full. [b][b]You may submit your payment of US$134.00, which includes a declined [b]credit card fee of US$20*, by money order or a check made payable in US [b]dollars to ETS-TOEFL. Please mail your payment to:[b][b]ETS/TOEFL Services[b]PO Box 6164[b]Princeton, NJ 08541-6164[b]USA[b][b]Payment by credit card cannot be accepted.[b][b]* All declined credit cards and returned checks are assessed a $20 [b]service fee. This fee is added to the original amount due. This [b]information is listed on page 6 of the TOEFL Information Bulletin under Fees [b]for Tests and Services.[b][b]We appreciate your prompt attention to this matter.[b][b]We appreciate the opportunity to assist you. If you have additional [b]questions, please contact TOEFL Customer Service at 1-877-863-3546 or [b]1-609-771-7100, or visit the Web site at [url=http://www.toefl.org./]www.toefl.org.[/url] If you contact us [b]via e-mail, please include all previous correspondence or a summary of [b]information regarding your inquiry.[b][b]ETS is committed to improving your customer service experience. Please [b]take a moment and complete a short Customer Service Survey at [b][url=http://surveys1013.websurveyor.net/wsb.dll/bfried/ETSProgramEmail.htm?WSB36=TOEFL/TSE.]http://surveys1013.websurveyor.n ... tm?WSB36=TOEFL/TSE.[/url] [b]Thank you in advance for your participation.[b][b]welleh2013[b]TRACKING NUMBER: A00003928959-00016656982[b][b]12.6-12.12日,继续哭苦等待。。。。[b][b]12.12日晚,打送分电话发现我的T分located...(当时就象是拿到了OFFER一样高兴);当晚就把分送出了,用的是招行的信用卡(上次用中行),但是到现在也没有扣钱,不知道咋回事;[b][b]12.15日,收到我同时送的GRE&TOEFL的书面通知,说成功送出的GT分(也就是说被decline的T的当次送分是先送分后扣钱);[b][b]12.16日,ETS发来EMAIL,说我的分数可以用了,如下:[b]Thank you for contacting the TOEFL Program[b][b]Regarding your inquiry: [b][b]Our records indicate that your payment was processed on December 6, [b]2005, your scores have been released, please allow sufficient mailing [b]time.[b][b]I hope this information is helpful.[b][b]终于,噩梦一样的Decline就这样结束了。[b][b][b]总结以下:[/b][b][b]1. [/b]ETS的TOEFL 是先送分后扣钱;[b][b]2. [/b]被decline后需要$20的罚款((根据decline的原因不同,决定要不要$20.);[b][b]3.[/b] 别等ETS说让你寄钱,自己查出钱来先寄过去;[b][b]4. [/b]发EMAIL通常要等10天以上,而不是他们说的2-3 working days;[b][b]5. [/b]ETS处事方式有些恶心,到现在我也不明白为什么被decline, 为什么decline后付钱不能再用信用卡;[b][b]6. [/b]及时的话,从decline到release 大概是20天。[b][b]先这么说,有意见大家提[url=http://bbs.gter.net/bbs/viewthread.php?tid=379901]http://bbs.gter.net/bbs/viewthread.php?tid=379901[/url]。 [img]http://www.gter.net/news/pic/20051221065611.jpg[/img] [b]
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